Frequently Asked Questions
What if I need to change or cancel my registration?
Please understand we make many financial commitments to run a class. We also realize sometimes life happens. When it does, contact us to discuss possible credit toward another class. Here are our policies:
Change registration: You may change your class date once at no charge, provided you notify us no sooner than 5 days from your scheduled class. You may not change your class date within 4 days from your scheduled class. After your one change at no charge, additional change requests up to 4 days from your scheduled class will incur a 30% fee.
Cancel registration: We will refund (less cancellation fee) your credit card within 5 days of cancellation.
Registration to 30 days from class/event: $50
29 days to 15 days from class/event: 30%
14 days to 5 days from class/event: 50%
4 days to date of class/event: 100%
What if NORA cancels the class (i.e. extremely bad weather)?
We reserve the right to cancel class due to extreme weather forecasts (we use weather.com as a reference) and will notify students of our decision by 2pm the day before class. If we cancel a class, you will have the option for a full refund or a full credit to attend a future class.
Where are you located?
Our school is located in Ellenville, NY- about 90 miles north of NYC.
Are we outside the entire day? What if I need to use a restroom?
The Ellenville classroom portion of our day is held in a beautiful learning center lodge with clean restrooms. The lodge is only minutes away from the furthest point of our trail network. At any point during the day, our staff are available to escort guests from the trails to the training center and back to rejoin their group.
Can I just pay and ride your trails for the day?
No. We are a school, not an off-road park. Our instructors and guides are by your side the entire day as you learn and navigate our trails & obstacles. All of our group outings and events include some form of learning. We offer reduced rates to local clubs affiliated with the Northeast Off-Road Vehicle Alliance (nova4x4.org) which is an organization dedicated to legal recreational trail riding in the Northeast.
I’ve been to off-road parks. What do you have to offer me?
We offer classes for experience levels ranging from those who have never driven off-road before to advanced driving skills and vehicle recovery. Explore our website for classes that fit your level. We also can customize learning experiences for you or your group; contact us to learn more.
Do I need any prior off-road driving experience?
No. We offer classes for all experience levels and most do not require prior experience. Review the class details on our website for more info regarding ‘Who’ should attend a class.
I am worried that my vehicle will be damaged, what is the likelihood that will happen?
It’s unlikely that your vehicle will be damaged on our beginner or intermediate trails. We teach vehicle and people preservation, specifically we train you how ‘not to’ damage your vehicle with instructors and guides walking alongside you. Our Ellenville trails are regularly groomed back to minimize the chance of ‘pinstriping’ from tree branches and shrubbery and our driving speed is around 2-3 mph. We have worked with thousands of guests with very few issues. All that said, damage is a possibility and we will do our best to mitigate that risk.
My vehicle has no modifications (i.e. bigger tires or lift), can I still attend?
Absolutely Yes! Many of our trails are designed for use by stock (unmodified) vehicles. Your vehicle must have 4-Low, and at least one front and one rear recovery point (frame mounted tow hook, or hitch receiver). Contact us if you need help determining if your vehicle will work on our trails.
Can I rent a vehicle for the class?
Yes, we have rental trail rigs available at our Ellenville location. Rental rates are listed on the class registration pages.
Can I just drop by and attend a class?
No. You must be registered in advance to attend a class.
The registration page for the class I want says ‘Sold Out’. Can I still join?
We may have availability even when online registration is closed. Contact us via phone or email to check if your requested class date is available or to join a waitlist. With enough demand, we will re-open registration and bring in additional staff for the class.
Can I take a class with some friends who also have Jeeps, Land Rovers, etc?
Absolutely. We offer custom classes & events for groups and have hosted amazing company outings at our private training facility. Treat your staff to a team-building day in the woods, or share a unique, fun adventure experience with one of your clients.
How fast do we drive on the trails?
This is low-speed off road driving, which requires vehicles with 4-Low gearing. Speeds are close to walking speed, around 3 mph.
Can I get lost on the trail?
No. Each class trail ride is led and accompanied by our instructors and trail guides walking alongside student vehicles.
What if my vehicle gets stuck on an obstacle?
We train you to get past the obstacles. That’s what we do.
What if I don’t have a vehicle with 4-Low?
Find a friend who has one and bring them along. We also offer vehicle rentals, and a ride-a-long option where you and your party (up to 3) are passengers in one of our guide vehicles. Ride-a-long feedback has been excellent, its a great one-day adventure experience.
What if my vehicle breaks down?
While it is unlikely that vehicles will break down on our beginner or intermediate trails, sometimes stuff happens. We will help you change a flat tire and get rolling again. For anything more serious than that, we will get you and your vehicle back to our school parking lot and help you arrange transportation to a repair shop.
What if I get sick or injured during the class?
The safety of our students and staff are most important to us. We have first aid kits for minor issues such bug-bites or scrapes. Many of our staff are certified in basic first aid and CPR, some are certified in wilderness first aid. Our school is located in a well established town, local emergency services are only minutes away.
Contact Us if you have additional questions.